ChatGPT Image Feb 9, 2026, 02_52_49 PM.png

PRIVACY POLICY

1. Information We Collect

When you visit our website or place an order, we may collect:

Personal Information

Full name
Billing and shipping address
Email address
Phone number (if provided)
Payment details (processed securely via third-party providers)

Technical Information

IP address
Browser type
Device information
Pages visited and browsing behaviour

Marketing Information

Email subscription preferences
Interactions with marketing emails or advertisements

2. How We Use Your Information

We use your information to:

Process and fulfil your orders
Deliver products and manage returns
Respond to customer service enquiries
Improve our website and customer experience
Send marketing communications (if you have opted in)
Comply with legal and regulatory obligations

We do not sell your personal data to third parties.

3. Payment Processing

All payments are securely processed through trusted third-party providers (e.g., Shopify Payments, Stripe, PayPal). Gaianics does not store full payment card details on our systems.

4. Marketing Communications

If you subscribe to our mailing list, we may send you updates, product information, and promotional content.

You can unsubscribe at any time by:

Clicking the “unsubscribe” link in our emails
Contacting us directly

5. Cookies

Our website uses cookies to:

Improve website functionality
Analyse site traffic
Enhance user experience

You may disable cookies in your browser settings, although some features may not function properly.

6. Data Sharing

We may share your information with:

Payment processors
Shipping providers
Website hosting platforms
Legal or regulatory authorities where required

All third parties are required to respect the security of your data.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.

However, no online transmission is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal data only as long as necessary to:

Fulfil orders
Comply with legal obligations (e.g., tax and accounting requirements)
Resolve disputes

9. Your Rights (UK GDPR)

Under UK data protection law, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Restrict processing
Object to marketing communications
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at:

Email: info@gaianics.com

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Information

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Gaianics

[Your Business Address – can be correspondence address]