Gaianics Privacy Policy

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Effective date: 16/06/2026

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This Privacy Policy explains how Gaianics collects, uses, stores and protects your personal information when you use our website, mobile app, products, services, checkout, customer account features and related communications.

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Gaianics is committed to protecting your privacy and handling your personal data responsibly, transparently and in accordance with applicable UK data protection law, including the UK GDPR and Data Protection Act 2018.

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By using our website or mobile app, creating an account, placing an order, joining our mailing list, or contacting us, you agree to the practices described in this Privacy Policy.

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1. Who We Are

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Gaianics is an organic, wholefood wellness and supplement brand.

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Gaianics
3rd Floor, 86-90 Paul Street
London
EC2A 4NE
United Kingdom

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Email: info@gaianics.com

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2. Information We Collect

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We collect different types of information depending on how you interact with Gaianics.

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Personal Information

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When you create an account, place an order, use the app, contact us, or subscribe to communications, we may collect:

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• Full name

• Email address

• Phone number, if provided

• Billing address

• Shipping address

• Account login details, such as your email address and authentication status

• Order and purchase history

• Customer service messages and enquiries

• Marketing preferences

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App Account and Routine Information

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When you use the Gaianics mobile app, we may collect information connected to your app experience, including:

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• Your selected products

• Your personal supplement protocol or routine

• Reminder preferences

• Routine progress and consistency tracking

• Reward or milestone progress

• Basket, checkout and order activity

• Saved address details, where you choose to save them

• Subscription or repeat-order preferences, where available

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This information is used to provide the app’s core features, such as helping you manage your supplement routine, track progress, reorder products, receive reminders and view order updates.

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Payment Information

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Payments are processed securely by trusted third-party payment providers, such as Stripe, Shopify Payments or PayPal, depending on the checkout method used.

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Gaianics does not store your full payment card details on our own systems. Payment providers may process information such as:

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• Payment card details

• Billing information

• Payment status

• Transaction identifiers

• Fraud prevention checks

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Technical and Device Information

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When you use our website or app, we may collect technical information such as:

• IP address

• Device type

• Operating system

• Browser type

• App version

• Device identifiers

• Usage data

• Pages or screens visited

• Interaction and browsing behaviour

• Error, diagnostic or crash information

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Push Notification and Reminder Information

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If you enable app reminders or order notifications, we may collect and store a device notification token so that we can send relevant notifications, such as routine reminders or order status updates.

You can control push notifications through your device settings.

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Marketing Information

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If you subscribe to our mailing list or interact with marketing communications, we may collect:

• Email subscription preferences

• Email engagement, such as opens and clicks

• Interactions with advertisements or promotional content

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You can unsubscribe from marketing emails at any time.

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3. How We Use Your Information

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We use your information to:

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• Create and manage your customer account

• Provide access to the Gaianics mobile app

• Build and save your supplement protocol or routine

• Track routine progress and consistency

• Send app reminders and order notifications, where enabled

• Process and fulfil orders

• Manage delivery, tracking, returns and customer support

• Process payments securely through third-party providers

• Apply promo codes, rewards, discounts and free shipping rules

• Display your order history and fulfilment status

• Manage subscriptions or repeat-order tools, where used

• Improve our website, app, products and customer experience

• Monitor app performance, security and reliability

• Prevent fraud, misuse or unauthorised access

• Send marketing communications, where you have opted in

• Comply with legal, tax, accounting and regulatory obligations

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We do not sell your personal data.

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4. Lawful Bases for Processing

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Under UK data protection law, we rely on different lawful bases depending on the purpose of processing.

These may include:

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• Contract: to create your account, process your order, provide app features, manage delivery and handle customer service.

• Consent: for marketing communications, optional push notifications, and certain optional preferences.

• Legitimate interests: to improve our services, protect our business, prevent fraud, understand customer behaviour and maintain app security.

• Legal obligation: to comply with tax, accounting, consumer protection, regulatory or legal requirements.

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Where we rely on consent, you can withdraw consent at any time.

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5. Payment Processing

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All payments are securely processed by trusted third-party payment providers, such as Stripe, Shopify Payments or PayPal.

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Gaianics does not store full payment card details on its own systems. Payment information is handled by the relevant payment provider in accordance with their own privacy and security practices.

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We may receive limited payment-related information, such as payment status, transaction references, order totals and customer details needed to fulfil your order.

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6. Mobile App Services and Third-Party Providers

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To operate the Gaianics app and website, we may use trusted service providers, including:

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• Firebase or Google services for authentication, backend services, notifications, app infrastructure and security

• Stripe or other payment processors for secure checkout

• Website or e-commerce platforms, such as Shopify, where used

• Email and marketing platforms for customer communications, where applicable

• Shipping and fulfilment providers for delivery

• Hosting, database, analytics, diagnostic and cloud infrastructure providers

• Professional advisers, legal authorities or regulators where required

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These providers may process personal data only where necessary to provide their services to us, and they are expected to protect your data appropriately.

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7. Cookies and Similar Technologies

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Our website may use cookies and similar technologies to:

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• Improve website functionality

• Remember preferences

• Analyse site traffic

• Understand browsing behaviour

• Improve customer experience

• Support marketing and advertising, where applicable

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You can disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

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The mobile app may also use similar technologies or device-level identifiers for authentication, security, diagnostics, notifications and app functionality.

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8. Marketing Communications

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If you subscribe to our mailing list or opt in to marketing, we may send you product updates, educational content, offers and promotional messages.

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You can unsubscribe at any time by:

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• Clicking the “unsubscribe” link in our emails

• Contacting us at info@gaianics.com

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We will not send marketing emails where consent is required unless you have opted in.

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9. Push Notifications

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If you allow push notifications in the Gaianics app, we may send notifications related to:

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• Supplement routine reminders

• Order confirmation

• Order fulfilment updates

• Delivery or tracking updates

• Relevant account or app activity

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You can turn off push notifications at any time in your device settings.

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10. Data Sharing

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We may share your information with trusted third parties where necessary to operate our business and provide our services.

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This may include:

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• Payment processors

• Shipping and fulfilment providers

• Website and app hosting providers

• Firebase, Google or other app infrastructure providers

• Email and communication providers

• Analytics, diagnostics or security providers

• Legal, regulatory, tax or accounting authorities where required

• Professional advisers, where necessary

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We do not sell your personal data.

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11. International Data Transfers

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Some of our service providers may process personal data outside the United Kingdom.

Where personal data is transferred internationally, we aim to ensure appropriate safeguards are in place, such as adequacy regulations, standard contractual clauses, or equivalent protections required by applicable data protection law.

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12. Data Security

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We use appropriate technical and organisational measures to help protect your personal data against loss, misuse, unauthorised access, disclosure, alteration or destruction.

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These measures may include secure authentication, access controls, encrypted transmission where appropriate, trusted payment providers and restricted access to admin systems.

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However, no online system or method of transmission is completely secure, and we cannot guarantee absolute security.

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13. Data Retention

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We retain personal data only for as long as necessary for the purposes described in this Privacy Policy.

This may include retaining data to:

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• Provide your account and app features

• Fulfil orders and provide customer support

• Keep order history and fulfilment records

• Comply with legal, tax and accounting obligations

• Resolve disputes

• Prevent fraud or misuse

• Maintain business records

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Order, transaction and accounting records may be retained for the period required by law. App routine and account data may be retained while your account remains active, unless you request deletion and we are legally able to delete it.

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14. Account and Data Deletion

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If you create an account in the Gaianics app, you may request deletion of your account and associated personal data by contacting us at:

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Email: info@gaianics.com

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Please use the subject line:

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Account Deletion Request

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When you request deletion, we will take reasonable steps to delete or anonymise personal data associated with your account, unless we need to retain certain information for legal, tax, accounting, fraud prevention, dispute resolution or regulatory reasons.

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Some order and transaction records may need to be retained even after account deletion.

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15. Your Rights Under UK GDPR

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Under UK data protection law, you may have the right to:

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• Access the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your data

• Restrict how we process your data

• Object to certain types of processing

• Withdraw consent where processing is based on consent

• Request data portability in certain circumstances

• Object to direct marketing

• Lodge a complaint with the Information Commissioner’s Office

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To exercise your rights, contact us at:

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Email: info@gaianics.com

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You also have the right to complain to the UK Information Commissioner’s Office if you are concerned about how your personal data is handled.

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ICO website: https://ico.org.uk

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16. Children’s Privacy

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Gaianics is not intended for children. Our products, website and app are intended for adults.

We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child, we will take reasonable steps to delete it.

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17. Health and Wellness Disclaimer

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Gaianics provides general wellness information and supplement routine tools.

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The content in our website and app is for general informational and wellness purposes only. It is not medical advice and should not be used to diagnose, treat, cure or prevent any disease.

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Always consult a qualified healthcare professional before starting any new supplement, especially if you are pregnant, breastfeeding, taking medication, have a medical condition, or are unsure whether a product is suitable for you.

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18. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time.

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Any changes will be posted on this page with an updated effective date. Continued use of our website or app after updates means you accept the updated Privacy Policy.

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19. Contact Us

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If you have any questions about this Privacy Policy or how your personal data is handled, please contact:

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Gaianics
3rd Floor, 86-90 Paul Street
London
EC2A 4NE
United Kingdom

Email: info@gaianics.com