SHIPPING & RETURNS
SHIPPING POLICY
At Gaianics, we aim to process and dispatch all orders efficiently while maintaining the care and quality our products represent.
1. Order Processing
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Orders are typically processed within 1–3 business days (Monday–Friday, excluding UK bank holidays).
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Orders placed on weekends or public holidays will be processed on the next working day.
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During busy periods, processing times may be slightly extended.
Once your order has been dispatched, you will receive a confirmation email with shipping details.
2. Shipping Methods & Delivery Times
We currently ship within the United Kingdom.
Estimated delivery times after dispatch:
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Standard Delivery: 2–5 business days
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Express Delivery (if selected): 1–2 business days
Delivery times are estimates and may vary depending on courier services and external factors.
3. Shipping Costs
Shipping costs are calculated at checkout and depend on:
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Delivery location
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Delivery method selected
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Order weight
We may offer free shipping promotions from time to time.
4. Incorrect Addresses
Customers are responsible for providing accurate shipping information.
Gaianics is not responsible for:
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Delays or losses caused by incorrect or incomplete addresses
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Packages returned due to address errors
If a package is returned to us due to an incorrect address, additional shipping charges may apply for redelivery.
5. Delays
While we aim to meet estimated delivery times, Gaianics is not liable for delays caused by:
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Courier service disruptions
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Severe weather
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Postal strikes
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Customs processing (if applicable in future international shipping)
6. Lost or Damaged Packages
If your order arrives damaged or does not arrive within the expected timeframe, please contact us within 7 days of the estimated delivery date.
Please include:
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Your order number
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Photos (if damaged)
We will investigate with the courier and resolve the issue as quickly as possible.
7. Risk & Ownership
Risk of loss or damage passes to the customer once the order has been dispatched.
Ownership of goods transfers once full payment has been received.
8. Contact Us
For shipping enquiries, please contact:
Email: info@gaianics.com
RETURN & EXCHANGE POLICY
At Gaianics, we take pride in the quality and integrity of our products. If you are not satisfied with your purchase, please review the policy below.
1. Your Right to Cancel (UK Consumer Law)
Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods.
To exercise this right, you must notify us in writing within 14 days of delivery.
After notifying us, you have a further 14 days to return the item.
2. Eligibility for Returns
Due to hygiene and safety reasons, we can only accept returns of supplements that:
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Are unopened
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Are unused
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Are in their original, sealed packaging
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Are returned within the 14-day return window
We cannot accept returns of opened or used supplement products unless they are faulty.
3. Faulty or Damaged Products
If your product arrives:
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Damaged
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Defective
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Incorrect
Please contact us within 7 days of delivery with:
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Your order number
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Clear photographs of the issue
We will arrange a replacement or refund as appropriate.
4. Exchanges
We do not offer direct exchanges.
If you would like a different product:
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Return the unopened item (if eligible).
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Place a new order separately.
5. Return Shipping Costs
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Customers are responsible for return postage costs unless the item is faulty or incorrect.
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We recommend using a tracked service, as we are not responsible for items lost in transit.
6. Refunds
Once we receive and inspect the returned item:
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Refunds will be processed to the original payment method.
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Please allow 5–10 business days for funds to appear, depending on your bank or payment provider.
Original shipping costs are non-refundable unless the item was faulty.
7. Non-Returnable Items
We cannot accept returns for:
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Opened supplement products
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Products returned outside the 14-day window
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Items not in original condition
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Gift cards (if applicable)
8. How to Start a Return
To request a return, please contact:
Email: info@gaianics.com
Include:
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Your full name
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Order number
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Reason for return
We will provide return instructions.
9. Contact Information
For any return or refund queries:
Email: info@gaianics.com